Refund Policy
We want you to be satisfied with VELYONE.
7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for all new customers. If you're not satisfied with VELYONE, you can request a refund within 7 days of your initial purchase.
Email [email protected] within 7 days of your first payment to request a refund.
Eligibility Requirements
To be eligible for a refund, your account must have processed fewer than 1,000 messages during the period. This policy ensures fair usage and prevents abuse of our refund system.
Free Trial
The Basic plan includes a free trial period. If you cancel during the trial, you will not be charged anything. No minimum usage or credit card is required during the trial.
Exclusions
Meta WhatsApp API fees are billed directly by Meta and are non-refundable through VELYONE. Refunds are not available after the 7-day window.
Contact Us
If you have questions about our refund policy, please contact us at [email protected].